Operations Manager

Based in London

Full time (5 days a week including Saturday at the store)

The Role

We are accelerating our expansion in the UK and, with the team growing and our first London store open for a month now, we are looking for a jack of all trades to help with managing day-to-day company and store operations. As the person responsible for making everything run smoothly and being the friendly point of contact to customers, you will join the company in a critical role, working directly with the founders, at a turning point in our journey.


What you will be responsible for:

  • Be the central point of contact at the office. We all travel quite a lot and are at different places at different times. By being the one dedicated staff based in London you will act as the centre point for the team and be a key contributor to maintaining an environment and culture we all enjoy being a part of
  • Welcome and guide customers in store and facilitate sales by answering questions, organising test rides and following up on requests where required
  • Deal with customer after sale enquiries and coordinate with the London workshop and the team in Somerset to arrange repair
  • Deal with customer sale enquiries over the phone and email
  • Pick up calls, post, book van collections and organise deliveries to customers
  • Make sure all invoices are input correctly, customer orders are accounted for properly in the different IT platforms and generally make sure all admin is under control
  • Support the team on ad hoc projects where needed


What we are looking for:

  • A self-starter looking to make an impact and who shares our ambition to transform the way people travel for good.
  • Passion for quality consumer products and lifestyle brands, the outdoors and/or the bike culture
  • Being a natural when it comes to bringing people together, rolling up your sleeves and making things happen
  • At least 1-2 years of experience in an operations role


What you’ll get:

A unique opportunity to work at the forefront in e-mobility, one of the hottest and fastest growing sectors right now. 

A culture is based on trust, transparency, communication, and collaboration. We like bouncing ideas off each other, value candid and constructive feedback and are all aligned to make things happen, inspire one another and create value for the business.

You can expect to receive:

  • A competitive salary
  • Participation in the employee share option plan ahead of the next round of fundraising
  • 25 days holiday + bank holidays + holiday for tenure
  • Generous employee discount on your own 345

If this sounds like you, do send us your application including CV and cover letter at hr@newgenbikes.com. We are excited to grow the team and look forward to hearing back from you!

What can I say? It’s beautiful to look at, a pleasure to ride and a joy to own. Words and pictures don’t do this bike justice.

Rod - Cumbria
£100 cashback when you refer a friend!